Certification: Introduction to BPM
Certification for the course Introduction to BPM requires a passing score on a multiple choice online exam. There are 30 questions, and you must get 80% correct to pass. A student has a maximum of three attempts to pass. Do you want start the quiz right now?
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Question 1 |
BPMN's three flow node types are...
A | swimlane, activity, sequence flow |
B | pool, lane, activity |
C | task, subprocess, event |
D | activity, gateway, event |
Question 2 |
A | A Visual Analysis Map |
B | A decision table |
C | A customer scorecard |
D | A Capability Map |
Question 3 |
Projection of expected process performance based on estimated parameters such as activity duration and resource costs is called...
A | Simulation analysis |
B | Business activity monitoring |
C | Process discovery |
D | Process mining |
Question 4 |
Which of the following is NOT one of the three "guiding lights" for process analysis?
A | Magic quadrant |
B | Objective data |
C | Process owner's improvement targets |
D | Voice of the customer |
Question 5 |
A | A process model |
B | A decision model |
C | A process framework |
D | An information model |
Question 6 |
A | A use case model |
B | A process model |
C | A decision model |
D | An information model |
Question 7 |
Which of the following is NOT a modeling standard from the Object Management Group (OMG)?
A | XPDL |
B | CMMN |
C | DMN |
D | BPMN |
Question 8 |
The process improvement project leadership role that sets the improvement targets and vision, selects the team members, and drives implementation is...
A | ... the Executive Sponsor |
B | ... the Process Owner |
C | ... the Team Facilitator |
D | ... the Project Lead |
Question 9 |
Which of the following is NOT a type of information model?
A | Crow's foot E-R diagram |
B | XML Schema diagram |
C | UML class diagram |
D | UML activity diagram |
Question 10 |
Employee onboarding and expense reimbursement are examples of...
A | Core processes |
B | Management processes |
C | Subprocesses |
D | Support processes |
Question 11 |
In a bank, loan origination and loan servicing are examples of...
A | Support processes |
B | Subprocesses |
C | Management processes |
D | Core processes |
Question 12 |
In a process framework, the entities listed in Levels 0, 1, and 2 are best understood as...
A | Collaboration models |
B | BPMN processes |
C | Capabilities |
D | Choreography maps |
Question 13 |
This process-oriented methodology began at Toyota, based on the following principles:
- Perfect first-time quality, resolving problems at the source
- Minimizing waste, activities that do not add customer value
- Continuous improvement
- Process driven by demand pull not production push
- Flexibility in adjusting product mix
- Long-term supplier relationships based on collaboration and risk sharing
A | BPMN |
B | Lean |
C | Capability Mapping |
D | Six Sigma |
Question 15 |
The specific behavior of a flow node is determined by the shape's...
A | ... color, icon, and size |
B | ...markers, color, and label |
C | ...icons, markers, and message flows |
D | ... icons, markers, and border style |
Question 16 |
Processes that monitor and maintain performance and quality of primary processes are called...
A | Core processes |
B | Subprocesses |
C | Management processes |
D | Support processes |
Question 17 |
A reference model intended to facilitate effective communication among supply chain partners and horizontal process integration by standardizing the relationships between processes
A | Decision model |
B | SCOR |
C | Magic Quadrant |
D | ITIL |
Question 18 |
A notched timeline makes it easy to visualize...
A | Wait time |
B | Root cause of errors |
C | Throughput |
D | Rework |
Question 19 |
The difference between a process and a capability is...
A | A process is automated; a capability is not. |
B | A capability is what you do; a process is how you do it. |
C | A process is what you do; a capability is how you do it. |
D | There is no difference; they mean the same thing. |
Question 20 |
A value-added activity is one...
A | ... that involves billing or payment. |
B | ... that a customer is willing to pay for. |
C | ... that relates to a key performance indicator. |
D | ... that adds to the cost of the process. |
Question 21 |
A | A BPM Suite |
B | A decision model |
C | A process framework |
D | A business rule engine |
Question 22 |
The duration of a process from instantiation to completion is called...
A | Throughput |
B | Cycle time |
C | Queuing time |
D | Active time |
Question 23 |
Activity flows crossing swimlane boundaries, called handoffs,...
A | ... should be maximized, since they indicate an end-to-end process. |
B | ... are sources of delay and error, and should be minimized. |
C | ... are not allowed in BPMN. |
D | ... require decision nodes (diamonds) in the diagram. |
Question 24 |
Michael Porter's 1985 book on competitive advantage introduced what key BPM concept?
A | value chain |
B | capability map |
C | BPMN |
D | Six Sigma |
Question 25 |
A set of practices for IT service management that focuses on aligning IT services with the needs of business.
A | eTOM |
B | BPMN |
C | SCOR |
D | ITIL |
Question 26 |
A limitation of BPMN is...
A | ... it does not allow ad-hoc insertion of activities in a running instance. |
B | ... it requires at least one human task in the process. |
C | ... it requires the process to be automated. |
D | ... it does not allow decision logic made by a business rule engine. |
Question 27 |
Six Sigma is...
A | An international organization focused on BPM standards. |
B | An efficiency-oriented methodology based on eliminating waste and non-value-added activities. |
C | A dashboard of real-time performance metrics. |
D | A quality-oriented methodology based on eliminating “defects” using statistical data about the process. |
Question 28 |
In BPMN, task and subprocess describe two types of...
A | Gateway |
B | Process |
C | Workflow |
D | Activity |
Question 29 |
The "process maturity gap" caused by failure to achieve senior management support for BPM efforts separates which levels in the Business Process Maturity Model?
A | Level 2 and Level 3 |
B | Level 4 and Level 5 |
C | Level 1 and Level 2 |
D | Level 3 and Level 4 |
Question 30 |
A fishbone diagram in process analysis is used for...
A | ... diagramming subprocesses |
B | ... data mapping |
C | ... efficiency analysis |
D | ... root cause analysis |
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