Certification: Introduction to BPM
Certification for the course Introduction to BPM requires a passing score on a multiple choice online exam. There are 30 questions, and you must get 80% correct to pass. A student has a maximum of three attempts to pass. Do you want start the quiz right now?
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Question 1 |
Michael Porter's 1985 book on competitive advantage introduced what key BPM concept?
A | Six Sigma |
B | value chain |
C | BPMN |
D | capability map |
Question 2 |
Icons representing types of waste placed on a swimlane diagram is a type of...
A | Value stream map |
B | BPEL model |
C | BAM dashboard |
D | Visual analysis map |
Question 3 |
Employee onboarding and expense reimbursement are examples of...
A | Core processes |
B | Management processes |
C | Subprocesses |
D | Support processes |
Question 4 |
A | A Visual Analysis Map |
B | A BPMN diagram |
C | A Capability Map |
D | A RACI chart |
Question 5 |
A | A process framework |
B | A decision model |
C | A business rule engine |
D | A BPM Suite |
Question 6 |
The number of process instances completed per unit of time is called...
A | Throughput |
B | Waiting time |
C | Cycle time |
D | BAM |
Question 7 |
A | A Capability Map |
B | A decision table |
C | A Visual Analysis Map |
D | A customer scorecard |
Question 8 |
An integrated set of software tools and components that automate and monitor a process is called...
A | A Business Rule Management system (BRMS) |
B | A BPM Suite |
C | A Business Activity Monitoring (BAM) dashboard |
D | A Capability Map |
Question 9 |
A RACI chart identifies...
A | Critical activities |
B | Business rules |
C | Key performance indicators |
D | Roles and responsibilities |
Question 10 |
The functions and services provided by a BPM Center of Excellence...
A | Always include shared technology infrastructure for BPM projects. |
B | Vary from one company to the next. |
C | Are always funded by the CIO's office. |
D | Are standardized by OMG. |
Question 11 |
Which of the following is NOT a modeling standard from the Object Management Group (OMG)?
A | BPMN |
B | DMN |
C | CMMN |
D | XPDL |
Question 12 |
The BPMN element used to show how the process reacts to a customer cancellation message is...
A | A business rule task |
B | An event |
C | A gateway |
D | A black-box pool |
Question 13 |
A | The Business Process Maturity Model |
B | A capability map |
C | A decision model |
D | An ITIL model |
Question 14 |
The process improvement project leadership role that guides the team using BPM knowledge with group process skills is the...
A | Project Lead |
B | Process Owner |
C | Executive Sponsor |
D | Team Facilitator |
Question 15 |
Activity flows crossing swimlane boundaries, called handoffs,...
A | ... should be maximized, since they indicate an end-to-end process. |
B | ... require decision nodes (diamonds) in the diagram. |
C | ... are sources of delay and error, and should be minimized. |
D | ... are not allowed in BPMN. |
Question 16 |
A fishbone diagram in process analysis is used for...
A | ... efficiency analysis |
B | ... diagramming subprocesses |
C | ... data mapping |
D | ... root cause analysis |
Question 17 |
BPMN has achieved wide acceptance by business users in BPM because...
A | ... it is required for IIBA certification. |
B | ... it supports executable process models. |
C | ... it is based on traditional swimlane flowcharts. |
D | ... it describes event-triggered behavior. |
Question 18 |
A gateway (diamond shape) in BPMN...
A | Represents a decision model |
B | Makes a decision |
C | Denotes branching logic in the flow |
D | Receives an incoming message |
Question 19 |
In BPMN, task and subprocess describe two types of...
A | Activity |
B | Gateway |
C | Process |
D | Workflow |
Question 20 |
Which is NOT a difference between BPMN and traditional flowcharts?
A | BPMN describes event-triggered behavior |
B | BPMN is inherently hierarchical |
C | BPMN shows interactions between the process and the customer |
D | BPMN uses swimlanes to identify actors performing activities |
Question 21 |
In a bank, loan origination and loan servicing are examples of...
A | Management processes |
B | Support processes |
C | Subprocesses |
D | Core processes |
Question 22 |
A | A use case model |
B | A decision model |
C | An information model |
D | A process model |
Question 23 |
A model describing the interactions between actors and a system is called a...
A | process model |
B | use case model |
C | swimlane diagram |
D | RACI chart |
Question 24 |
A notched timeline makes it easy to visualize...
A | Throughput |
B | Wait time |
C | Rework |
D | Root cause of errors |
Question 25 |
Projection of expected process performance based on estimated parameters such as activity duration and resource costs is called...
A | Simulation analysis |
B | Process discovery |
C | Process mining |
D | Business activity monitoring |
Question 26 |
Which of the following is one of the Rules for Redesign?
A | Check data accuracy where it is used to make decisions. |
B | Maximize handoffs between departments and roles. |
C | Centralize decision-making in the process owner. |
D | Design the process around value-added activities. |
Question 27 |
The industry standard process diagramming language is called...
A | BPMN |
B | BPEL |
C | BPM Suite |
D | XPDL |
Question 28 |
A | A UML class diagram |
B | A BPMN diagram |
C | A case management (CMMN) diagram |
D | A decision model (DMN) diagram |
Question 29 |
Which of the following is NOT one of the three "guiding lights" for process analysis?
A | Objective data |
B | Voice of the customer |
C | Magic quadrant |
D | Process owner's improvement targets |
Question 30 |
Which of the following is NOT a type of information model?
A | UML class diagram |
B | UML activity diagram |
C | Crow's foot E-R diagram |
D | XML Schema diagram |
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